The Customer (Stakeholder) Survey provides a ready-made action plan for aligning your business strategies with service issues and helping your people focus on improving customer outcomes.
By identifying key issues, opportunities for improvement and providing action focused recommendations, the survey can be used as part of an annual health check for your organisation and input into your business planning cycle.
PBC has a large library of free, open-source resources including whitepapers, ebooks, webinars, brochures and more.
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