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ALL PRODUCTS
ALL PRODUCTS

Customer Stakeholder Survey

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The Customer Survey is a wide-ranging, in-depth survey that measures the satisfaction levels of your customers.

The Customer (Stakeholder) Survey provides a ready-made action plan for aligning your business strategies with service issues and helping your people focus on improving customer outcomes.

By identifying key issues, opportunities for improvement and providing action focused recommendations, the survey can be used as part of an annual health check for your organisation and input into your business planning cycle.

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Why the PBC Customer survey?

Feedback
Both qualitative and quantitative feedback can be provided to reinforce development feedback.
Action Planning
The Customer Survey makes specific recommendations for immediate action planning.
Compare over time
Reports can include pre and post scores to measure change over time.
Measure ROI
Capture Return on Investment on your customer initiatives.
Privacy and Security
We comply with all industry best practice privacy and security requirements.

More information

Applications

  • Provides valuable insight into your client’s options
  • Can be used as part of regular organisational reviews and to inform business planning
  • Scores can be compared over time to measure change and identify return on investment from customer initiatives

Related Products

Employee Opinion Survey

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This is an anonymous online questionnaire which captures employee feedback regarding business and personal engagement. The survey allows for a…
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  • Organisational Solutions

Safety Climate Survey

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This survey, conducted through both online and paper based questionnaires. It measures key safety attitudes through anonymous employee feedback to…
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  • Development
  • Organisation
  • Organisational Solutions
  • Selection
  • Teams

Related Resources

Resources

PBC has a large library of free, open-source resources including whitepapers, ebooks, webinars, brochures and more.

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